FAQ

Signing up is simple. Click "Sign Up," enter your name, email, date of birth, and a secure password, and confirm you’re 21 or older. The Welcome No-Deposit Bonus activates automatically at registration—no code required—so your account will show 75,000 Gold Coins and 2 Sweep Coins right away if your state is eligible. Verify your email to unlock full site features and to prepare for future redemptions; some payouts require verification documents. Keep profile details accurate: Sweep Jungle enforces one account per player and may ban accounts for duplicate profiles or abuse. If you run into issues during registration, use the live chat or email support@sweepsjunglecasino.com for guided help.

The Welcome No-Deposit Bonus credits new eligible accounts with 75,000 Gold Coins and 2 Sweep Coins automatically upon registration. Gold Coins are for promotional play and have no wagering requirements. Sweep Coins are the prize currency and require a 1x playthrough before winnings are withdrawable. The bonus is primarily for slot play, with Playson titles among the eligible games. The offer is available in 40+ U.S. states but is restricted in ID, WA, MT, and CT; players must be 21+. Bonuses may expire after periods of inactivity, so check your account and play within the stated window to keep rewards active.

No bonus codes are required for the Welcome No-Deposit Bonus—crediting is automatic upon registration for eligible players. Some limited-time promotions may require a code; when that happens, the promotion page or email will clearly display any code and activation steps. Always read the specific bonus terms for eligibility, wagering rules, and expiration details.

Sweep Jungle accepts USD and currently supports MasterCard and Visa for payments. Deposits are processed instantly in most cases. Withdrawals for cash prizes use bank transfer methods and require completion of account verification first. Minimum redemption for cash prizes is 100 Sweep Coins; gift card redemptions start at 50 Sweep Coins. Processing times vary based on bank policies and verification status—expect additional time while identity documents are reviewed. Note that payment options are limited at launch; new methods may be added over time.

Sweep Coins carry a 1x playthrough requirement across eligible games—primarily slots—before Sweep Coin winnings become withdrawable. Gold Coins are promotional and have no wagering requirement; they cannot be cashed out. Bonuses are non-sticky by default, meaning you play with bonus funds until wagering is met, and then any qualifying winnings become available for withdrawal. Read the specific promotion’s terms for game contribution rates and time limits.

Verification is required for cash redemptions and to comply with security and regulatory checks. Expect to upload a government-issued photo ID and a selfie for identity confirmation. Additional documents may be requested for address verification or payment validation. Verification protects your account and speeds up withdrawals once completed. Keep scans clear and match the details on your account to avoid delays.

Sweep Jungle features games from providers including 3 Oaks, Hacksaw Gaming, Playson, Popiplay, and Slotmill. The game library focuses on real-money slots, promotions, and sweepstakes-style play. The Welcome No-Deposit Bonus is eligible on select slots—Playson titles are commonly included—so check the bonus game list before you play.

Sweep Jungle operates as a sweepstakes-style casino and is available in 40+ U.S. states. Eligibility varies by state, and the platform is not available in ID, WA, MT, or CT. You must be 21 or older to play. For full legal and regulatory details, review our terms and conditions and check your state’s rules. Responsible play and compliance with local laws are required for all users.

First, try basic troubleshooting: clear your browser cache, update to the latest browser version, disable ad blockers, or try a different browser or device. If the issue persists, use the live chat on the site or email support@sweepsjunglecasino.com with screenshots and a description of the problem. Provide your account email and device details to help support troubleshoot faster. If payments or redemptions are affected, include transaction IDs where possible.

Sweep Jungle uses industry-standard security measures to protect personal and financial information, including secure connections and data protection practices. Use a strong, unique password and enable any available account protections. Never share your login credentials with others. For added safety, complete identity verification promptly to reduce withdrawal delays and unauthorized activity risk.

Sweep Jungle supports responsible gambling by offering deposit limits, time-outs, and self-exclusion options. You can set daily, weekly, or monthly deposit limits through your account settings. If you feel play is becoming a problem, use the self-exclusion or time-out tools and contact support for help. If you need additional resources, seek guidance from national support organizations. Always play within your means and treat gambling as entertainment, not income.

Customer support is available through live chat on the website and by email at support@sweepsjunglecasino.com. Live chat is the fastest way to get help for account or game issues, while email is suitable for document submissions and detailed inquiries. Response times vary by demand; live chat typically responds quickest. Include clear details like your account email, the issue, and screenshots to expedite resolution.